1. What is Aura Pet Club?
Aura Pet Club is an online store offering a selection of smart gadgets, home and kitchen essentials, travel accessories, car accessories, cleaning products, and personal care items.
2. Where do you deliver?
We currently focus on serving customers in the United Arab Emirates (UAE). Available delivery destinations are shown during checkout.
3. How long does delivery take?
Delivery times depend on the product, destination, supplier, and shipping method. Your estimated delivery timeframe will be provided where available. Some orders may take longer due to customs processing or carrier delays.
4. How much does shipping cost?
Shipping charges depend on your order and delivery location. Any applicable shipping fees will be displayed at checkout before you complete your purchase.
5. Where is my order shipped from?
As an online store using third-party fulfilment partners, some products may be shipped directly from a supplier or fulfilment centre. Depending on the product, the dispatch location may be outside the UAE.
6. Can I track my order?
If tracking is available for your shipment, we will share the tracking details once your order has been dispatched. Tracking updates may take some time to appear.
7. Can I change or cancel my order?
Please contact us at aurapetclub@gmail.com as soon as possible if you need to change or cancel an order. Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.
8. What is your return and refund policy?
Return and refund requests are handled according to our Return & Refund Policy. Please review that policy before requesting a return, as eligibility requirements and exclusions may apply.
9. What if I receive a damaged, defective, or incorrect item?
Please email aurapetclub@gmail.com with your order number, a description of the issue, and clear photos where applicable. We will review your request and explain the next steps under our return and refund policy.
10. Will my order arrive in one package?
Not necessarily. If products are fulfilled by different suppliers or fulfilment centres, items from the same order may arrive in separate packages and at different times.
11. Are customs duties or import fees included?
Additional customs duties, import taxes, or other charges may apply depending on the shipment and applicable rules. Please check the shipping information provided at checkout. We will clarify our policy on these charges before publication.
12. What payment methods do you accept?
Available payment methods are displayed at checkout. Please check the options shown there before placing your order.
13. Are the product images accurate?
We aim to present product images and descriptions as accurately as possible. Minor differences in colour or appearance may occur due to screen settings or product variations. Please review the product specifications and description before purchasing.
14. How can I contact Aura Pet Club?
For questions about products, orders, shipping, returns, or refunds, email us at aurapetclub@gmail.com. Please include your order number if your question relates to an existing order.
15. How can I stay updated on new products and offers?
You can check our website for new arrivals and available offers. If you subscribe to promotional emails, you can unsubscribe at any time using the link provided in those emails.