Terms of service

Last updated: October 11, 2026

Overview

Welcome to Aura Pet Club. The terms “we”, “us” and “our” refer to Aura Pet Club. We operate this online store and website, including its content, features, products and services, to provide customers with a convenient online shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By visiting our website, browsing our products or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

1. Eligibility and Account Information

By using our website, you confirm that you are legally permitted to make purchases and use these services under the laws applicable to you.

You agree to provide accurate, current and complete information when placing an order or creating an account. You are responsible for keeping your account credentials secure and for activities carried out through your account.

2. Products and Product Information

Aura Pet Club offers selected gadgets, home and kitchen products, car accessories, travel essentials, cleaning products, personal care items and other lifestyle products.

We make reasonable efforts to display product images, descriptions, features and specifications accurately. However, colours and appearance may vary depending on your screen, device settings, lighting or product-batch differences.

Please review product descriptions, specifications, compatibility information and included accessories before ordering. Product availability, descriptions and specifications may change without notice where permitted by law.

3. Orders and Acceptance

Submitting an order is a request to purchase the selected products. We reserve the right to accept, decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, unavailable products or incorrect order information.

Your order is subject to acceptance and any payment authorisation required by the payment method selected at checkout. If we need to cancel or change an order, we will make reasonable efforts to contact you using the information provided.

Please review your order carefully before checkout. Cancellation requests may not be possible once an order has been processed or dispatched. Contact us as soon as possible if you need help with an order.

Returns and refunds are governed by our Return & Refund Policy, subject to applicable law.

4. Prices, Promotions and Payments

Product prices and promotions are displayed on our website and may change without prior notice. The price applicable to your order is the price shown at checkout when you place it, subject to correction of genuine errors and applicable law.

Any shipping charges, taxes or other applicable fees will be displayed at checkout where required or applicable. Available payment methods are those presented during checkout.

You agree to provide valid and accurate billing and payment information and confirm that you are authorised to use the selected payment method.

Promotional offers may have separate conditions, validity periods or eligibility requirements. Those conditions will apply in addition to these Terms where relevant.

5. Shipping and Delivery

Orders are shipped to the delivery address provided at checkout, subject to service availability.

Any delivery estimates displayed on the website or communicated after purchase are estimates and are not guaranteed unless expressly stated otherwise. Delivery may be affected by courier operations, customs procedures, incorrect address details, weather or other circumstances beyond our reasonable control.

Please ensure that your shipping details and contact information are accurate. If a delivery issue arises, contact us at aurapetclub@gmail.com.

Your rights regarding delayed, lost, damaged or undelivered orders remain subject to applicable law and our published policies.

6. Intellectual Property

Unless otherwise indicated, the website's text, graphics, logos, design elements and other content are owned by Aura Pet Club or used with permission. Shopify and third-party product brands retain their respective intellectual property rights.

You may browse and use this website for personal, lawful shopping purposes. You must not reproduce, distribute, modify, publish or commercially use website content without the required permission, except where permitted by law.

7. Third-Party Tools and Links

Our website may include third-party tools, payment services, applications or links to external websites. These services may be governed by their own terms and privacy policies.

We do not control every third-party website or service and are not responsible for content or practices outside our control. Please review the applicable third-party terms before using those services.

8. Shopify's Role

Aura Pet Club is powered by Shopify, which provides the e-commerce platform used to operate this store. Purchases made through this store are transactions between you and Aura Pet Club.

To the extent permitted by applicable law, Shopify is not responsible for the products sold by Aura Pet Club or for disputes arising directly from purchases between you and Aura Pet Club.

9. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected, used, disclosed and protected.

Because our store is hosted by Shopify and may use third-party service providers, information may be processed by Shopify and other providers as necessary to operate the store, process payments, fulfil orders, provide customer support and meet legal obligations. Further details are available in our Privacy Policy.

10. Customer Feedback and Reviews

If you submit a review, suggestion or other feedback, you confirm that it is truthful to the best of your knowledge, lawful and does not infringe another person's rights.

You grant Aura Pet Club permission to use, reproduce and display that feedback for store-related purposes, including improving our services and presenting customer reviews, subject to applicable law and our Privacy Policy.

We may remove feedback that is unlawful, misleading, abusive, irrelevant or in violation of these Terms. We do not guarantee that every submission will be published or receive a response.

11. Errors and Omissions

Occasionally, website content may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, availability or shipping information.

We may correct errors and update information when identified. If an error materially affects an order, we will take reasonable steps to contact the customer and handle the matter in accordance with applicable law.

12. Acceptable Use

You may use our website only for lawful purposes. You must not:

• Use the website to commit fraud or engage in unlawful activity.

• Submit false, misleading or unauthorised information.

• Interfere with the website's security, functionality or availability.

• Upload malicious code or attempt unauthorised access.

• Copy, scrape, exploit or commercially use website content without permission, except where legally permitted.

• Infringe the rights of Aura Pet Club, Shopify, other customers or third parties.

We may restrict or suspend access where reasonably necessary to protect our store, customers or services, subject to applicable law.

13. Third-Party Agents and Automated Access

Automated tools, bots or agents must not access or interact with our services in a manner that violates applicable law, bypasses security measures, ignores access restrictions or interferes with normal website operations. We may apply reasonable technical limits to automated access.

14. Suspension and Termination

We may restrict access to our website or suspend services if there is a reasonable basis to believe that these Terms have been violated, the website is being misused or security is at risk.

Termination does not remove rights or obligations that arose before termination. Any provisions that by their nature should continue to apply will remain in effect to the extent permitted by law.

15. Disclaimer

We aim to keep our website and services available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free or available at every time.

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. Nothing in these Terms excludes any guarantee, consumer right or liability that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, Aura Pet Club will not be liable for indirect or consequential losses arising from use of the website that were not reasonably foreseeable.

Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website or your material breach of these Terms, where such responsibility may legally be imposed.

18. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. No Waiver; Entire Agreement

If we do not enforce a provision immediately, that does not mean we waive our right to enforce it later.

These Terms, together with the policies referenced on our website, form the agreement governing your use of our services, subject to any mandatory rights provided by applicable law.

20. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required. We may transfer our rights and obligations as part of a business reorganisation or transfer, subject to applicable law.

21. Governing Law

These Terms are subject to the laws applicable to Aura Pet Club's business and the customer's purchase, including any mandatory consumer-protection rights that apply. Nothing in these Terms is intended to remove rights that cannot legally be waived.

22. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on this page. The “Last updated” date will indicate when changes were made. Changes will apply from the date stated in the updated Terms, subject to applicable law.

23. Contact Information

If you have questions about these Terms of Service, contact us:

Aura Pet Club
Email: aurapetclub@gmail.com

Business details:
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Business address: [Insert verified business address]
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