Shipping Policy

Last updated: October 11, 2026

Welcome to Aura Pet Club. This Shipping Policy explains how orders are processed, shipped and delivered when you shop with us.

We aim to provide clear delivery information and keep you informed throughout your order journey.

1. Order Processing

After you place an order, we begin processing it for fulfilment.

Order processing time: [Insert your actual processing time, in business days].

Processing times are estimates and may vary depending on product availability, order verification, public holidays and other operational factors.

You will receive an order confirmation using the contact details provided at checkout. Please check your order details carefully and contact us promptly if you notice an error.

2. Shipping Destinations

Aura Pet Club currently offers delivery to the following destinations:

Shipping destinations: [List the countries or regions you currently deliver to].

Available destinations and delivery options may vary by product and location. Please confirm that your address is eligible for delivery before placing an order.

3. Estimated Delivery Times

Delivery estimates depend on the destination, product availability, fulfilment location and shipping carrier.

Order processing: [Insert processing time].
Estimated delivery to the UAE: [Insert realistic delivery range].
Other destinations, if supported: [Insert delivery ranges by country or region].

These are estimates, not guaranteed delivery dates, unless a specific delivery commitment is expressly stated at checkout.

Delivery may take longer during busy shopping periods, public holidays, customs inspections, severe weather or other circumstances outside our reasonable control.

4. Dropshipping and Third-Party Fulfilment

To offer a range of products, Aura Pet Club may work with third-party suppliers and fulfilment partners.

Depending on the product, an order may be shipped directly by a supplier or fulfilment partner from a warehouse outside the UAE. As a result, products in the same order may arrive in separate packages or at different times.

The shipping origin and carrier may vary by product. Where applicable, additional delivery or customs information will be communicated through the product listing, checkout or order updates.

5. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

Shipping fee: [Insert your actual shipping rates or explain that rates are calculated at checkout].

Additional charges, if any, will be communicated where required. Do not assume that customs duties, import taxes or other destination-specific charges are included unless this is expressly stated at checkout.

6. Tracking Your Order

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking details may take time to become active after a carrier receives the package. You can use the tracking link provided in your shipping notification or contact us at aurapetclub@gmail.com for assistance.

If tracking is unavailable for a particular shipment, contact our support team for an update.

7. Split Shipments

If your order contains products fulfilled by different suppliers or locations, items may be dispatched separately. You may receive more than one tracking number and your packages may arrive on different dates.

Where tracking is available, we will share the relevant information for each shipment.

8. Incorrect or Incomplete Addresses

Please provide a complete and accurate delivery address, including your area, building or villa details, apartment number where applicable, and a reachable contact number.

If you notice an address error after placing your order, contact us as soon as possible at aurapetclub@gmail.com. We cannot guarantee that changes will be possible after processing or dispatch has begun.

Additional delivery charges or other consequences resulting from incorrect address information will be assessed according to the circumstances and applicable law.

9. Delayed, Lost or Missing Deliveries

If your order has not arrived within the estimated delivery window, please contact us at aurapetclub@gmail.com with your order number.

We will review the available tracking or fulfilment information and, where appropriate, contact the relevant shipping or fulfilment partner.

If your tracking status shows delivered but you have not received the package, please check with household members, building reception or the carrier where appropriate, then contact us for further assistance.

Your statutory rights concerning lost, delayed or undelivered orders are not affected by this policy.

10. Customs, Duties and Import Charges

Some products may be dispatched from outside the destination country. Depending on the shipping route and applicable rules, customs duties, import taxes or clearance charges may apply.

Customs and import charges: [Explain whether these charges are included in your prices or may be payable separately by the customer].

We will provide relevant information where available. The treatment of any applicable charges is subject to the laws and requirements of the destination country.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at aurapetclub@gmail.com and include your order number.

We will check whether the order can still be changed or cancelled. Once an order has been processed by a supplier or dispatched, changes or cancellation may no longer be possible.

Any eligible cancellation or refund will be handled under our Return & Refund Policy and applicable law.

12. Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, contact us at aurapetclub@gmail.com as soon as possible.

Please include your order number and clear photos or videos of the issue, where available. We will review the details and explain the next steps under our Return & Refund Policy.